Returners Policy

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  • If for any reason you are not happy with your purchase, or simply decide you no longer want the goods, we offer a 14 day money back guarantee. Items must be in a new and unused condition, complete with all packaging in the state in which it was delivered.

  • If you wish to return goods for a refund, you must write to us by email to elderberryhomebrew@gmail.com or by post at the address below, within seven working days of receiving the goods. We must receive and confirm your refund request prior to you returning the goods.

  • Where a product meets the requirements of our returns policy, we will refund the cost of the items. However, shipping charges are non-refundable.

  • Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

  • All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

  • Once a return has been authorised, we must receive the goods within 21 working days.

  • Returned goods remain responsibility of customer until received by us. You must take reasonable care when returning goods to ensure they are not damaged in transit.

  • When returning goods we recommend you use a signed for delivery service, and request that you obtain proof of postage.

  • Return postage costs are bearable by the customer.

  • Upon accepting a return request, we will endeavour to refund the cost of the items back to the original purchasing card/account within 30 days.

VISIT

28 Station Road

Whitley Bay

Tyne & Wear

NE26 2RD

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CONTACT US

T: 0191 251 3907

elderberryhomebrew@gmail.com

 

© 2016 by Elderberry Homebrew.